Find

GPS

Let Alcova Mortgage Help You with Your Mortgage Needs

Thank you, for your recent mortgage loan with ALCOVA MORTGAGE. We appreciate your business. Delivering high quality service is very important to us. Your comments and observations will assist us in providing better service in the future. Please complete the following survey and return it in the postage paid envelope.

First Name
Last Name
Please rate us on a scale of 1 to 5 on the following (5 being the best)
Q1: The levels of financial advice that you received from "Loan Officer"	12345
Q2: The degree of efficiency & proactive service that you received from his team.	12345
Q3: The degree in which we met your expectation on time frames, such as loan approval, closing, etc…	12345
Q4: The amount of estimated closing costs vs. what you actually paid.	12345
Q5: The level of courtesy from our staff.	12345
Q6: The level of efficiency and clarity in getting your questions answered.	12345
Q7: The overall experience of working with us.	12345
Please express your honest feelings to the following: It's your feedback that can help my team & I improve.
A1. Is there anything that was important to you that we did not address?
A2. What suggestions do you have for improving the level of our service?
A3. When we find information that would be valuable to your mortgage plan, how would you like that information communicated? (E-mail, phone, etc…)
A4. Is there another service that we can provide you with at this time or in the future, CPA’s, Financial Planners, etc…?
A5. Are your phone numbers changing? New home#
A6. Would you recommend our team to a friend or relative?
A7. Who do you know who is in need of our services at this time?
(Optional) Please write a brief testimonial based on your experience with ALCOVA MORTGAGE
May we have your permission to share your comments by displaying them in our office or use in our advertising?	YesNo